At GuruWalk, we are committed to the quality of the ads available on the platform. Being the reviews a useful source of evaluation according to the different experiences of walkers who have booked through GuruWalk and impact the decision-making of new travelers who want to book the tour that receives the review. For this reason, the following aspects, considered the content policy, should be taken into account for the reviews that are written on GuruWalk, helping the Quality Team to keep the best experiences active.
At GuruWalk we take transparency, clarity, and a trust-based relationship with our community very seriously. Any attempt to cheat or defraud any member of the community will be reprimanded with an account suspension, review history deletion, or even expulsion from the platform.
The review must contain relevant information about the experience and must be related to the correct performance of the guruwalk, it cannot express aspects in which the guide has no control, such as the weather or topics specified in the tour/experience description that you do not share common beliefs.
We want to know about your experience, for this reason, you should not quote other people in the group or perceptions beyond your own that were brought up during the tour, you can always give as much detail about your experience as possible, as the guides appreciate constructive or supportive criticism of their work, and you can always give advice to other travelers to better enjoy the guruwalk.
It must be part of a GuruWalk experience.
Guides and agencies have different products and services that they offer on multiple platforms, it is important that you evaluate only the experience you booked through the platform, as GuruWalk is not responsible for bookings made outside the platform and tours or experiences that you do not find on GuruWalk.
The reviews must be written by real people who have attended the experience and who made or are part of a booking on GuruWalk, if the team detects a review from fake users or related to the guru(guide) account, the account will be sanctioned and the user created for this purpose will be deleted.
Remember that guides live from this job and even if you did not have the best experience, keep in mind the impact that your review will have on the guru's profile, for this reason, it should not be created to harm the integrity of the guru, have a threatening, discriminatory or obscene tone.
Write fair and constructive reviews based on your experience with the guru. Never write insults or hurtful messages, keeping in mind that we are all people.
If a review does not comply with the above principles, the team has the option to remove the review at its discretion, without notifying the creator.
This policy may be modified according to the cases we receive and that at the time were not taken into account to write it, the new update will always be available to the entire community.